FAQs2024-10-24T10:33:45-04:00

FAQs

Here are the answers to our most common questions.

What are the steps required to become a National lifeguard?2024-11-21T14:15:53-05:00

Do you offer private lessons?2024-10-24T10:45:56-04:00

It is sometimes possible to accommodate you. Contact Gabrielle directly at nagerpourlavie@caso-montreal.com.

How much do swimming lessons cost?2024-10-24T10:44:37-04:00

Prices vary according to the course. Detailed price information is available on our website when you fill in the registration form.

How can I register?2024-10-24T10:44:05-04:00

You can register online via our website. Places are limited, so we recommend that you register early for openings.

Why are photos prohibited?2024-10-24T10:39:48-04:00

We cannot control that the photos you take contain only your family members.

Why can’t we stay on the poolside at the Bain Émard and the Saint Charles pool?2024-10-24T10:39:48-04:00

For safety reasons, we must have a minimum clearance from the edge of the pool to allow rapid circulation if necessary. As a result, we are unable to welcome spectators on the edges of these pools.

How can we get our tax receipt for our children’s physical activities?2024-10-24T10:39:48-04:00

We no longer provide tax receipts, but suggest you keep your invoices.

I haven’t received or I have a problem with my swimming book, what should I do?2024-10-24T10:39:48-04:00

Contact nagerpourlavie@caso-montreal.com with the name of the person who has not received, or whose file needs to be amended.

How can I request a refund?2024-10-24T10:39:48-04:00

Write to us at info@caso-montreal.com, indicating the invoice number, the name of the person whose file we need to modify, and the reason. Don’t forget to read our refund policy.

What should I bring to my first class?2024-10-24T10:39:48-04:00

Swimsuit, towel, padlock, bathing cap and sandals (strongly recommended) – we’ll take care of the rest.

Are bathing caps mandatory?2024-10-24T10:39:48-04:00

No, but highly recommended.

Go to Top